Refund Policy

TAOKYMCO Refund & Exchange Policy

Our Commitment

At TAOKYMCO, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer refund and exchange options under the following conditions.

Refund Policy

Eligibility for Refunds

• Unopened, unused products in original packaging may be returned within 30 days of delivery

• Proof of purchase (order number/receipt) is required

• Refunds will be processed to the original payment method within 7-10 business days

Non-Refundable Items

• Products that have been used, modified, or damaged after delivery

• Special order/customized items

• Shipping and handling fees (unless the return is due to our error)

Exchange Policy

Product Exchange Options

We offer exchanges for:

• Wrong product received

• Defective/damaged items

• Size/color exchanges (subject to availability)

How to Request an Exchange

1. Contact our customer service at service@taokymco.com within 7 days of delivery

2. Provide your order number and photos of the product

3. Our team will guide you through the exchange process

4. Return the original item with all accessories and packaging

5. We'll ship the replacement once we receive your return

Damaged or Defective Products

If you receive a damaged or defective product:

1. Do not discard the item or original packaging

2. Take clear photos showing the damage/defect

3. Contact us at service@taokymco.com within 48 hours of delivery

4. Include your order number and photos in your email

5. We will arrange for a replacement or refund at no additional cost

Return Shipping

• Customer pays return shipping unless the return is due to our error

• We recommend using a trackable shipping method

• Return address will be provided upon approval of your return request

Processing Time

• Refunds: 7-10 business days after we receive your return

• Exchanges: New item will ship within 3-5 business days after we receive your return