Shipping Policy

Shipping Regions & Delivery Times

We ship worldwide with the following estimated delivery times:

Asia

• China Mainland: 3-5 business days (FREE shipping)

• Hong Kong, Macau, Taiwan: 5-7 business days ($15 USD)

• Japan & South Korea: 7-10 business days ($25 USD)

• Southeast Asia (Singapore, Malaysia, Thailand, Vietnam, Philippines): 10-14 business days ($30 USD)

North America

• United States: 10-15 business days ($35 USD)

• Canada: 12-18 business days ($40 USD)

Europe

• Western Europe (UK, Germany, France, Italy, Spain): 12-15 business days ($45 USD)

• Eastern Europe: 15-20 business days ($50 USD)

Oceania

• Australia: 12-15 business days ($40 USD)

• New Zealand: 15-18 business days ($45 USD)

Other Regions

• Middle East: 15-20 business days ($55 USD)

• South America: 18-25 business days ($60 USD)

• Africa: 20-30 business days ($65 USD)

Note: All delivery times are estimates and exclude customs clearance delays

Shipping Methods & Costs

We offer multiple shipping options:

1. Standard Shipping (Prices as listed above)

   • Most economical option

   • Includes basic tracking

2. Express Shipping (+$20 to standard rates)

   • 30-50% faster delivery

   • Priority processing

   • Detailed tracking

3. Freight Shipping (For bulk/wholesale orders)

   • Custom pricing based on order volume

   • Contact sales@taokymco.com for quote

Order Processing

• Orders placed before 2PM (GMT+8) are processed same day

• Weekends/holidays may add 1-2 processing days

• You'll receive tracking info via email once shipped

Important Notes

1. Customs & Duties:

   • International buyers are responsible for any import taxes/fees

   • These are not included in our shipping charges

2. Address Accuracy:

   • Double-check your shipping address

   • We're not responsible for incorrect addresses

3. Delivery Issues:

   • Contact us immediately if package is delayed/lost

   • Claims must be made within 30 days of shipment

4. Special Circumstances:

   • Severe weather or global events may cause delays

   • We'll notify affected customers proactively